Mortgage Servicing Software

 

Frequently Asked Questions (FAQ)

Welcome to DISC's FAQs. These are the most frequently asked questions from our customers.

If you have any other questions, please:

Questions


Where can I keep track of SIC codes?
You have 100 user defined fields to keep track of information. Sign in as system manager, supervisor functions, system manager functions, user defined field definition. Choose Add. Fill in the fields. For type, you should use A for Alpha even though it is a numeric field, otherwise on a report the column will total. The user defined fields are available in Special Reports You Design.
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My bank needs an aging of all the loans we have in our warehouse line. How do pull that report?
Your bank name should be stored in each loan under the Assigned to Field. There is a system report under the aging menu called by Assignee.
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How can I get my impound balances to show on the Loan Payoff Worksheet?
If you click on the box next to Impounds, we will pull the balances over. If there is a positive amount in the balance field, it will be DEDUCTED from your payoff. If the balance is negative, it will be ADDED to the payoff.
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What is the "Images" folder that I see in the Customer Master File and how do I use it?
The images folder can be used to store any images that may be associated with your customer's loan. These might be photos of the collateral or property, scanned documents, etc. To import the Image, from the Main Menu, click on Add/Change a Customer, then Import Images. After entering your account number, you will choose the location and name of the file to be imported. The chosen image will be displayed and you can choose to change the saved name of the image by clicking on the field called "Save Imported File As." Then click on the Import button to save the image. If you want to change the image to another file, click on the Browse button. If you want to Exit without saving the image, click on the Exit button. When you are viewing your image, you can enlarge it by double clicking on the image. After that, each single click of your mouse will enlarge it. When you have reached the maximum display size, the very next click will put it back to its original size.
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When I add a loan, I see the option of Cloning a Loan. What is this?
You now have the option to duplicate information from an existing loan, if your borrower has previous loans setup in LOANLEDGER. The option will default to use Fresh Information. If you would like to clone information from another account, click on "LOAN NUMBER TO CLONE" and enter the account number to use for cloning. You will have the option to clone Addresses and/or User Defined fields from the existing account. It will display check marks in both choices automatically, so if you want to remove one of them, click on the corresponding box to remove the checkmark.
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I would like to keep my paid off and/or charged off loans in a different company, for archiving. Is there any way to move them without having to re-enter all the data again?
There is a custom program available called "Sweep." This will allow you to move a loan from one company to another and retain the entire history of the account. Call Customer Service for details on this program.
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I am posting a payment, but got a message that the GL Account number is not on file or is an invalid Cash Account.
You need to add the GL# under GL Account Information. If you are using this GL # to post payments, make sure you fill in "C$" in the Special Code Field.
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I posted a payment incorrectly, how do I fix it?
If the payment was posted within the current month and it is the last payment on file, you can go thru Change Existing Payment and redo the item. If it was posted in a previous month or is not the last payment on file, then you will need to reverse and reapply the payment.
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How do I reverse a payment?
Choose Returned Items from the Transactions menu and enter the account number. The last payment on file will automatically come up to be reversed. LL will ask if the item is a true NSF or a straight reversal, click on the appropriate answer. If you choose NSF, it will prompt you to enter the fee charged for the returned item. Click on Save and the item will be reversed.
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How do I charge off an account?
Choose Adjustments from the Transactions menu, scroll to code 196, Charge Off Bad Debts. LL will ask you if you want to charge all of it off. Click on Yes and we will automatically adjust the account down to zero. Choose No and you can then enter the amount you are charging off. Key in the appropriate GL# for the charge off and your Next Due Date out into future and save.
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My zero balance loans (paid off, charged off or adjusted) are appearing on my Past Due Aging reports, why?
Aging reports are printed strictly on due dates. On all zero balance loans, your next due date should be set out into the future, such as 12-31-30. You can set this date when posting the payoff or adjustment. If the account is already at zero balance, choose Add/Change a Customer and then, Change An Existing loan. Then you can change the Next Due Date on the Payment Data tab.
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We have modified a customer's agreement, do we need to close out the loan and setup a new one?
There is no need to setup a new loan; you can change the information on the account to show the modified terms. Choose Add/Change a Customer, and then Change an Existing Loan. You can change items, such as Number of Payments (total), Next Due Date, Maturity Date, Payment Amount, etc. If you have adjusted the balance, you will need to do the adjustment thru Cash Adjustments. Also document the changes on the account, by putting a note on file.
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How do I adjust an account to reflect an additional advance of funds, a modification, fees added, etc?
Choose Cash Adjustments from the Transactions menu. Scroll down to the appropriate code you want to use, such as 111 for Cash Advances, 117 for Misc. Fees Added, 180 Adjustments, etc. Enter the date of the adjustment (will default to system date), key in correct Paid to date (you will have to press enter on this field for the SAVE button to come up) and the amount adjusted. If you are increasing the balance, enter amount as a negative. Positive will decrease the balance. Amount will automatically allocate to Principal. Key in the appropriate GL# for the adjustment, verify your next due date and click Save.
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When doing an adjustment, I am getting a message saying, "The Proper Interest Must Already Be Accrued, Are you sure?" Why is this message coming up?
When doing an adjustment on a Simple Interest Loan, you will most likely want to save the interest from the date of last payment to the adjustment date. If you haven't done an interest accrual, this interest will be lost. To do an interest accrual, choose to Add a Payment from the Cash Receipt menu. Enter the date of the Adjustment as the Received Date, key in ZERO for the payment amount. You will get a question stating, "Is this for interest accrual only?" Click on Yes and you will see a green box showing the interest amount that is being accrued. Click on Save. The transaction will appear as zero on your Cash Receipt report and the interest from the last payment to the adjustment date will be saved. If you have already done the Interest Accrual, prior to doing the adjustment, then you will not get the question about accruing the interest. We only give you the message if you have not done the accrual.
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I have deleted a loan, and yet I still have an item(s) showing on my Cash Receipt report, why?
Before deleting a loan, you want to make sure that you have reversed any items on your Cash Report. We do not automatically delete items from the Cash Report, as this provides a clear audit trail for activity on a loan. If you have accidentally deleted the loan without first reversing the cash items, you can add the loan back, then post the Payment as a YTD Entry (Choose YTD Entries from your Cash Receipt Menu), just as it was originally posted. This will put the item back onto the history only, so that you can reverse it as cash. Then you can reverse the payment thru the Returned Item screen. THEN delete the loan again!
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How do I put a note on a customer's account?
When you have the loan up in Inquiry, just click on the NOTES button at the bottom of the screen. Enter your note, then click on Save. You can also put notes on an account when posting a payment or doing an Adjustment. Click on the Notepad "button" that shows in the upper left-hand corner of the screen.
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How do I change my system date?
From the Main Menu or your Report Menu, click on the displayed date in the upper right-hand corner of the screen. A calendar will display. Scroll forwards or backwards to the desired month and date, double click on the date or the Apply button and your system date will be changed.
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How do I lookup a customer if I don't know the account number?
From the Main Menu, choose Inquiry Programs. You will have the option to Inquire by Loan Number, Loan Name or Social Security number. If you don't have the loan number, choose Name and enter the last name of the customer. Or if you have the social security number, choose that option and enter the number, including the dashes. A list of loans with that last name (or ssn#) will display and you can click on the one you want to see.
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